The Domain of the Caves of Han is a tourist complex with numerous attractions: an animal park, an underground network of caves, but also reception structures, technical infrastructures, accommodation, shops, etc. Located in the Province of Namur, in Belgium, it covers more than 275 hectares and welcomes nearly 400,000 visitors per year.
At the heart of this true Walloon tourist reference, nearly 200 people ensure the comfort and safety of all: visitors, staff and animals.
The Domain of the Caves of Han inventoried all of its spaces, assets and equipment in an efficient and rapid manner. First of all, it imported certain existing data, such as the various cadastral parcels that make up the estate. But it also inventoried its assets from the field, geolocating and describing each element deemed useful.
This inventory is particularly useful for listing the various directional signs or plaques in the animal park. Structures that have been placed over the years, without being really listed, described or illustrated in a directory. Thanks to our heritage inventory management software platform, the Domain of the Caves of Han now keeps an objective record of these structures, but also monitors their condition and organises repairs and checks.
Thanks to our maintenance management software, field operations teams of the Domain of the Caves of Han can easily report a defect in equipment. This can happen when a fault is discovered by chance, during another curative or preventive activity. But also during a regular inspection campaign.
In all cases, Oxygis will facilitate the actions of the employees: our management solution allows them to report an anomaly in a clear and precise manner, and to add all the elements necessary for the rest of the teams to understand it properly: photos, comments, etc.
The employees of the Domain can, if they wish, follow the resolution of a reported problem, and thus ensure the safety and/or comfort of visitors, staff and animals.
Whether preventive (inspection) or curative (repair or replacement), the various activities of the Domain of the Caves of Han will be managed directly in our SaaS solution, both web and mobile.
A team leader will define, describe and document the interventions to be carried out. He or she will then schedule them in the agendas of the various teams. The teams can access this information directly from the mobile application: they receive their work instructions, but they can also send in any information of interest to their managers: conclusions, comments, equipment used, new illustrations, etc.
Jean-François Ledent
General Manager – Domain of the Caves of Han
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